VOIP/TOIP
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Welcome
* Asterisk POC
1) Setup
2) configure
3) Play !
4) AGI / FastAGI
5) IVR + AGI + TTS
6) Visual Dialplan
7) Callback
8) speech to text
ACD
Codecs
IVR
SafiSystems
VoiceXML VoiceGlue
Ressources
SoftPhones
Visual Dialplan
WebConf : ConfBridge
Sitemap
ACD
Automatic Call Distribution : Call Center
What is an ACD ?
http://www.asterisk.org/get-started/applications/call-center
XIVO ACD
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